The world is waiting for Apple to announce the new iPhones in the next few days, but that wait hasn’t stopped Apple from taking care of the iPhone 12 and 12 Pro phones sold over a year ago.
The company only discovered a manufacturing flaw in the iPhone 12 and 12 Pro phones, and this flaw causes sound not to come out of the headset when using it.
This issue affects a very small percentage of phones sold from October 2020 to April 2021.
The cause of the sound problem
Apple says the problem is caused by a manufacturing defect in the phone’s audio receiver.
And that this problem doesn’t just affect iPhone 12 and 12 Pro phones.
This means that the rest of the iPhone 12 family doesn’t suffer from this problem, so if you own a Pro Max or Mini model, don’t worry.
Although the problem only occurs with a small percentage of phones.
However, this small percentage can mean hundreds of thousands of phones.
This is because Apple sells more than a million phones a year, so if the problem occurs in 1% of phones, that means more than 10,000 phones.
Furthermore, the period set by Apple for the appearance of defective phones is relatively large, as it covers most of the life of the iPhone 12 phones.
Therefore, you need to make sure your phone has the problem or not and you can check the phone easily.
This is because the problem manifests itself automatically and in a vital part of the phone, where you suddenly stop hearing the sound of calls.
While the sound still works normally in all other applications.
And Apple has announced a new warranty program for defective phones, where you can go to the nearest Apple service center and exchange the defective part.
In some cases, Apple may completely replace the phone and give you a new one, but only a service center can determine this.
So, if you find the problem in your phone, you should go to the Apple Support Center to book a maintenance appointment for your phone.
Apple has extended the warranty and free repair program for this part for only two years from the date of purchase, and that does not mean extending the warranty on all parts of the phone.
The company may also ask you to repair other damaged parts of the phone, if the damaged parts hinder the repair process.
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