Apple fans are starting to return their Vision Pros

Discomfort, headaches, and eye strain rank among the primary factors cited by individuals when returning their Vision Pro headsets.

In recent days, there’s been a noticeable increase on social media of Vision Pro owners expressing their intent to return their $3,500 headsets. This surge coincides with Apple’s return policy, allowing for returns within 14 days of purchase — a deadline now approaching for the initial batch of Vision Pro buyers.

Among the primary reasons cited for returns is discomfort. Users have reported experiencing headaches and motion sickness when using the headset. The weight distribution, with most of it concentrated at the front, has been a common complaint. Parker Ortolani, The Verge’s product manager, even mentioned a possible burst blood vessel in his eye from using the device, while others have reported similar experiences of redness. (However, it’s worth noting that anecdotal reports of dry eyes and redness have been common among VR headset users for years.)

Ortolani shared his experience, stating, “Despite its promised magic, wearing it was too uncomfortable, both due to weight and strap design. I wanted to use it, but wearing it became a dreaded chore.”

This discomfort issue isn’t unexpected. Each person’s body is unique, posing challenges when designing mass-market wearables. Comfort often becomes compromised, affecting users differently. For smartwatches, it’s about case size and weight; for smart rings, it’s finger size and swelling. Similarly, for smart glasses and headsets, having a low nose bridge can lead to slippage or insufficient light blocking.

Beyond hardware, there are concerns about productivity. Some users find the Vision Pro lacking in productivity relative to its high price. Figma screens induce dizziness, while others find the device unsuitable for their work. Coding experiences and focusing issues have led to headaches for some.

“If it doesn’t boost productivity or entertainment and lacks compelling apps, it’s not worth it,” one Reddit user expressed.

For Carter Gibson, a senior manager at Google, it’s the finer details. Window management and file handling are cumbersome, and certain file types aren’t supported.

The vocal subset of early adopters expressing dissatisfaction raises questions about the future of the Vision Pro. While some are open to a second-gen model, others stress the need for better comfort and standout applications. It remains uncertain how widespread these sentiments are or how they’ll influence Apple’s plans for the Vision Pro.

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