America’s Top Mega Airports for Passenger Satisfaction
Introduction
When it comes to airports, biggest doesn’t always mean best. The recently released J.D. Power 2023 North America Airport Satisfaction Study examined the satisfaction levels of mega airports, focusing on six key factors:
- Terminal facilities
- Airport arrival/departure
- Baggage claim
- Security check
- Check-in/baggage check
- Food, beverage, and retail
Mega airports are defined as those with 33 million or more passengers per year. The study considered responses from 27,147 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport within the past 30 days for both arrival and departure experiences. The data was collected from August 2022 through July 2023, and the airports were ranked on a 1,000-point scale of overall customer satisfaction.
No. 1 Best Mega Airport: Detroit Metropolitan Wayne County Airport
After ranking third in 2022, the Detroit Metropolitan Wayne County Airport has claimed the top position this year. With a satisfaction score of 800, this Michigan airport leads the way among mega airports in passenger satisfaction.
The Detroit Metropolitan Wayne County Airport moved up from third place last year to first place, according to J.D. Power.
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Top 10 Mega Airports in North America
- Detroit Metropolitan Wayne County Airport
- Minneapolis-Saint Paul International Airport
- Harry Reid International Airport
- Dallas/Fort Worth International Airport and Miami International Airport (tie)
- San Francisco International Airport
- Denver International Airport, Hartsfield Jackson Atlanta International Airport, Orlando Airport (tie)
- George Bush Intercontinental Airport
- John F. Kennedy International Airport
- Charlotte Douglas International Airport
- Phoenix Sky Harbor International Airport
Minneapolis-Saint Paul International Airport, last year’s top airport, dropped to second place with a score of 796 out of 1,000. The airport is strategically located between the major cities of Minnesota and is known for its modern facilities that received a major update in 2021.
The Minneapolis-Saint Paul International airport ranked in the No. 2 spot on J.D. Power’s 2023 North America Airport Satisfaction Study.
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Third on the list is the Harry Reid International Airport with a satisfaction score of 787. Formerly known as McCarran International Airport, it serves the Las Vegas, Nevada, area. Harry Reid International Airport is recognized as the cheapest airport to travel out of in America, based on SmartAsset’s findings. It is a hub for Allegiant Air, Frontier Airlines, Southwest Airlines, and Spirit Airlines.
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