As hotels and other hospitality businesses struggle with how to keep up in a changing world, they often turn to technology for help. Hotels use different technologies depending on the size and type of hotel that they are. This blog post will discuss what these technologies are as well as their benefits for the hospitality industry.
WiFi Accessibility
In these modern times, having a good WiFi connection is crucial for the hotel industry. To attract more customers, hotels provide free WiFi to guests. This makes it easier to book rooms online as well as interact with other travelers who are staying there at the same time. The best hotels provide a stable and reliable WiFi connection for their guests to use.
Kiosks and Tablets
To manage reservations better, hotels now use self-service kiosks. These allow individuals to check-in and out on their own without having to wait for an agent. One hotel even uses tablets instead of computers at the front desk, allowing agents to multitask so that they can help guests faster than ever before. In addition to this, some of the most luxurious hotels also provide their guests with hotel in room tablets. These tablets allow guests to order room service, book tours, and other activities.
Scanners and Biometrics
To read into a guest’s patterns, hotels now provide scanners at the entrance of lobbies that record how many people are coming in and out. In addition to this, some hospitality businesses also allow customers to pay via fingerprints or facial recognition so that they don’t have to carry cash or credit cards on them. This allows travelers to have a more secure and convenient time at the hotel by not having to worry about carrying around important documents with them when they travel.
Voice Assistants
Another technology that hotels are using is voice assistants such as Siri or Alexa. Hotels can use these tools to help meet the needs of their customers by providing them with information on local events, restaurants, and more right from a hotel guest’s phone without having to search for it.
Although hotels are using different technologies these days, not all of them provide the same benefits. For example, voice assistants aren’t useful for every hotel business model since not everyone can use them effectively. However, there is one benefit that each of these technologies has for hotel businesses, which is being able to provide better customer service.
Virtual Reality
Hotels are also using virtual reality to help improve the guest experience and make their guests feel more comfortable in unfamiliar places by allowing them to virtually explore a hotel, check out different room types, or book spa appointments before they arrive on site. Virtual reality can even be used for training employees on new equipment that may not have been used before.
Efficient Housekeeping
Providing excellent service is one of the best ways for hotels to keep customers happy and coming back year after year. To do this, some hotels use technology to improve staff productivity which in turn makes it easier for housekeepers to clean more rooms in a shorter amount of time. In addition to this, some hotels now use technology that allows them to schedule housekeeping services automatically so that guests can have their rooms cleaned as they stay in the hotel without having to wait for a staff member.
- Automated Laundry SystemsAnother new technology that hotels are using includes automated laundry systems which allow them to check the status of each machine and provide guests with clean clothes within minutes. This makes it easier for hotels to take care of their customers’ needs without having to hire as many people to do so, ultimately keeping costs down while improving service standards at the same time.
Analytics and Guest Satisfaction Management Tools
Every business uses analytics to track its performance over some time, including hotels. They use this information about what customers have bought to provide them with more of the same. For instance, if somebody buys a certain brand of water more than others, they will stock up on it to make sure that there is enough for their customers’ requests. They also use analytics tools to track customer satisfaction and employee performance over time so that they can adjust accordingly or improve where needed
- Employee Management ToolsTo ensure that employees are performing well and happy in their jobs, some hotels provide them with wearable technology which allows management teams to track what they do throughout the day. This information helps management make adjustments to achieve better results, which is beneficial for both employees and customers alike.
Cloud Computing
Other technologies that hotels use include cloud computing services, which allow them to access a host of tools and software at their fingertips. This includes not only the ability to make payments but also accounting management, online chat support, and more. The rise of technology in hospitality has allowed companies to improve guest service while making their lives easier back at the office.
Smart Energy Management
Hotels now leverage smart energy management technology to cut their costs and ensure that they comply with local environmental standards. This can include adjusting the temperature, turning off lights in a room when it is not being used, or other actions that help them save money but also be more eco-friendly at the same time.
Wireless Door Locks
To make a guest feel at home, several hotels now use wireless door locks. This means that guests can enter their rooms without having to go through a receptionist first.
A high-tech hotel might be the type of place you want to stay if you’re looking for cutting-edge features like free WiFi, TVs with Netflix, and USB ports for charging. If that sounds great but not quite right for your needs, a traditional property may suit your tastes better because they still rely on paper forms and key cards. Some hotels are combining both types by using iPads to manage reservations while also having front desk staff available. Just keep in mind that the kind of hotel that would be perfect for you will still be the one that best fits your needs and preferences.