Facebook faces criticism from the supervisory board

According to the Content Stewardship Board, Facebook has failed to provide critical details about its Cross-Check program which is said to have protected millions of VIP users from the platform’s customary content modification rules. social media.

The supervisory board said in a report that the tech giant wasn’t entirely clear on Cross-Check. He added: On a few occasions, the company has not provided relevant information to the supervisory board. While in other cases the information provided was incomplete.

The company uses the software Cross-Check to review content decisions of high-profile users, such as politicians, celebrities and journalists. The program spread to 5.8 million users in 2020, according to the Wall Street Journal.

The Facebook Content Oversight Board is an entity made up of experts in areas such as freedom of expression and human rights. They are appointed by the company. But they work in independently.

The supervisory board is often described as a kind of corporate supreme court because it allows users to challenge content decisions across company-owned platforms.

In a report released last month, the Wall Street Journal used internal company documents to show that Cross-Check protects VIPs from normal oversight.

This means that i post that violate company rules are not removed immediately or that some individuals are immune to restraint.

Records show that, at times, Cross-Check has protected public figures whose post contain harassment or incitement to violence, violations that would normally result in penalties for ordinary users.

In a written statement, company spokesman Andy Stone told the newspaper that Cross-Check’s criticisms were fair. But, he added, the program was designed with an important reason: to create a passage in more in so that the company can accurately apply policies to content that may require greater understanding.

Despite Cross-Check’s broad reach, the company didn’t mention the program when it asked the supervisory board to review its decision to ban former President Donald Trump from using its platform.

Instead, Facebook only mentioned the program when the supervisory board asked if Trump’s page or account had gone through normal content editing processes.

The supervisory board said the company had told the board that the program was being applied to a small number of decisions. which the company later admitted was misleading.

Nor did the company provide transparency on the criteria for the accounts or which pages they were chosen to be included on in Cross-Check. Nonetheless, the request made by the Council in this sense.

The board said it accepted a request from the company to review Cross-Check and make recommendations on how to change it. A Facebook spokesperson thanked the board for its continued work and the release of the transparency report.

“We believe the council’s work has been impressive,” the spokesperson said in a note. That’s why we asked him for his opinion on Cross-Check. We strive to be clearer in our interpretations from now on in then.

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