In 2018, when the United States launched its initial investigation against Facebook, its founder Mark Zuckerberg told the Senate that all messages and content on WhatsApp were encrypted.
Incredibly, the company seems to be lying! A detailed report released by ProPublica revealed the intricacies of managing content on WhatsApp, indicating that the company has content moderators, that WhatsApp has provided metadata to law enforcement, and Facebook has shared user data among its group. of company.
Essentially, if you report someone’s message, Facebook has the ability to read the message, but that goes against its claim that everything is end-to-end encrypted.
WhatsApp, the world’s most popular messaging app with over two billion monthly active users, says its parent company, Facebook, can’t access conversations between users. However, Facebook has also been reported to pay more than 1,000 employees in around the world to read and monitor supposedly “private” WhatsApp messages, putting in doubt the privacy practices of the gods giant social media.
The messaging app has end-to-end encryption since 2016. However, there are some cases in which posts can be read by these moderators.
Apparently, Accenture’s contract with Facebook employs 1,000 moderators who review user-reported content, identified by its machine learning algorithm. ProPublica writes that Facebook monitors spam, disinformation, hate speech, potential terrorist threats, child sexual abuse, extortion and “sexual acts”, among other things.
How does the process happen?
When someone reports a message, even if it is found in a private chat, a machine learning algorithm scans for suspicious behavior and forwards it, along with the previous four messages plus any photos or videos, to a real human for evaluation. WhatsApp moderators told ProPublica that the app’s AI sends them a huge amount of post and that each auditor handles up to 600 complaints per day, in media less than a minute by chance.
Depending on the rating, the user can be blocked, rejected or added to a checklist and the unencrypted messages of the users in the “proactive” list can be displayed along with other user data such as user groups, phone number, telephone unique ID, status message, battery level and signal strength.
The company is also known for sharing some private data with law enforcement. Additionally, ProPublica said WhatsApp user data helped prosecutors build a high-profile case against a Treasury employee who leaked confidential documents to BuzzFeed News, exposing how alleged money flows through U.S. banks.
For example, WhatsApp chief Will Cathcart said in an editorial on Wired at the beginning of questyear that the company filed “400,000 reports to child safety authorities last year and people were prosecuted accordingly.”
In response to the report, a spokesperson for WhatsApp told The Post: “WhatsApp offers people a way to report spam or abuse, which includes sharing the latest messages. in chat. This feature is important to prevent the worst abuse online. We strongly oppose the idea that accepting the reports a user chooses to send us is incompatible with end-to-end encryption. “
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