HBO Max Working on App Fix for Playback Errors on Apple TV 4K Devices

According to The Verge, HBO is working to correct “can’t play title” errors that some users have experienced in the HBO Max app for Apple TV.

HBO Max

The problem, which many users have reported, appears to affect all models of Apple TV 4K running tvOS 16.1. The most recent version of the HBO Max app, 52.50.1, was released on November 16.

HBO Max

While some users have encountered the issue sporadically, others can only stream content with playback issues. Some people have discovered workarounds, such as forcing the app to close, logging out of the app, reinstalling it, or restarting their Apple TV.

HBO Max

According to Chris Willard, SVP of communications at HBO, they are aware of the problems. They are working on a solution to be formed into a future app update.

HBO Max

In the meantime, HBO Max customer service advises switching from 4K to 1080p or 720p and disabling HDR support (in Settings -> Video and Audio, change the Format to SDR, and disable the Match Content, Match Dynamic Range, and Match Frame Rate options).