Travel delays due to check-in congestion, security, retail and boarding places are a thing of the past.
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Apart from the people who are really afraid of actually flying, the main stress factor at the airport is clearly the impending fear of dealing with the airport. And let’s not forget the huge amount of people traveling on vacation. Last year a record 45.7 million flew during the holidays, and experts expect even more volume this year.
First, there is the way there: do you tap on your source of friends, do you just call an Uber or Lyft? Once you are at the airport, you are in the first row to check in at the counter. If your seats are not allocated, worry about getting a middle seat. If you have them, check in and hope you didn’t load them to more than the weight limit. Before you go to the gate, you must
dealing with the TSA
. Most of you will not be pulled aside for that “extra” pats, but anyway, few are immune to the possible nightmares of the airport.
SEE: Special report: Tech and the future of transport (free PDF) (TechRepublic)
But your tenure at the airport may become considerably easier. Hitachi Vantara Technology wants to reduce airport pain. The new technology combines computer video and laser-based radar-like LiDAR (Light Detection and Ranging) technology with data analysis and machine learning tools to:
- Streamline check-in and security lines
- Achieve better performance on time (flights departing on time)
- Reduce taxiing and circling flights for more efficient, sustainable operations
- Proactively manage luggage space in aircraft
- Give travelers more time to shop or relax in the lounge
The new technology affects both consumer travel and the way airlines / airports do business, which is good news for the nearly 50 million Americans who are expected to travel worldwide during the festive season. The most important cause of delay can be connecting flights with connecting bags, and of course the aforementioned security.
The technology is being used by a large American airline that cannot name Hitachi. “Hitachi currently assists airport customers and actively seeks additional projects around the world in smart airports,” said Justin Bean, global director of Smart Spaces Marketing at Hitachi Vantara. “We start with the results that the airport or airline is trying to achieve, and then go back to the technology that will help to achieve that result. We show them examples of use cases that we have deployed in other areas to help them achieve. help understand what is possible with new innovations. In general, they want to maximize safety, improve business efficiency and improve the traveler experience, while helping their in-terminal retailers thrive. “Hitachi Vantara anticipates technology deployment at more American airports in time for the 2020 holiday season. Bean added: “Different airports start with different use cases, from managing curb traffic to queue analysis and management.”
The Lumada Video Insights (LVI) solution uses LiDAR (light detection and varying) to produce a 3D visual model of the airport and the movement of travelers, equipment and luggage in real time. It also uses video analysis tools to analyze the movement of travelers and baggage across an airport, but retains passenger privacy and does not record any personally identifiable information.
By comparing the actual movement of travelers with ideal models, airlines and airport staff can identify problems and streamline the travel experiences of passengers, from check-in to safe in their seats, luggage stored.
“The process of resolving airport-specific challenges began with a value engineering workshop with our Hitachi team and end customers,” Bean said. “This allowed us to identify the issues they face and the challenges, if resolved, that would have the most positive impact on the passenger experience and the activities of airlines or airports. Starting with the most impactful areas helps us deploy a solution that has the most value for the airlines, airports and the passengers they serve, in this case focusing on shorter waiting times, better performance on time and improvement of sustainability.The workshop itself can last from one day to several days, but then, depending on the complexity and scale of the solution, it is first deployed in one or a few areas to demonstrate the proof of value and then deployed more widely. ”
LVI can help airlines and airports improve passenger experiences, including:
- Streamline checking in and
security lines
. LVI provides “long line notifications” for security checkpoints and check-in counters, which are used to alert travelers to average waiting times before arriving at the airport, and help airlines ensure that they have the right staff to improve customer service. - Give travelers more time to shop or relax in the sun loungere. Congestion has a major impact on the operating results of airport shops. A study by SITA air carriers showed that airport shopping is an estimated annual global spending of $ 22 billion, suggesting that airports should focus their efforts on encouraging passengers to spend more time in their commercial areas. LVI congestion alerts can help airports and airlines get passengers faster through check-in and security, so they can enjoy airport facilities before boarding their flights, and can also be used in airport lounges and shopping areas to help retailers identify when they need to increase or reassign staff and analyze the movement of travelers through shopping areas to identify popular sales items so that they can place them closer to entrances or hit more of them.
- Proactively manage luggage space in aircraft. Hitachi Vantara technology can be used to count and check the size and volume of baggage in an entry area before passengers take their way to the aircraft. This helps to prevent the frustrating situation that passengers who have already boarded an aircraft with their hand luggage, find full trash cans and have to bring luggage to the front of the aircraft, possibly delaying departure.
- Achieve better performance on time and reduce aviation fuel consumption. No less than 4.5% of the commercial consumption of aviation fuel is attributed to inefficiencies at the terminal. The easier movement of passengers through the airport can not only increase customer satisfaction, but can also contribute to reducing the carbon footprint of the aviation industry.
And with the potential and fast-growing success at airports, Bean said they are looking at other industries. “The solution is flexible to meet the needs of many industries, and is committed to providing a variety of outcomes for smart cities, stores, campuses, manufacturing, oil and gas, and more,” Bean said. “Our solution architects can take customer results, KPIs and desired statistics into account and compile a solution that meets their needs, often using a combination of video analysis, 3D LiDAR, other IoT sensors and artificial intelligence (AI) to analyze the data and provide insights. ”
The technology is currently used in airport and related services in West Indonesia.
“We look forward to a day when it is second nature to us and where the right data is expected to be delivered to the right people at the right time so that operations behind the scenes are optimized to deliver a great experience for us , whether it’s an airport, train station, city street, university campus, or store, “Bean said.
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