PSN down – Server status latest, PlayStation Network issues affect thousands
UPDATE: The official PSN Status page has been updated to say all services are “up and running” as normal now.
Sony previously said PSN had been impacted by “external, internet-wide issues” earlier today. The issues PSN users experienced, which started to hit around 4.40pm BST, coincided with other popular services like Steam, HSBC and Call of Duty experiencing distruption.
It’s believed this issue was related to problems with DNS service Akamai.
Akamai has since said this problem has been resolved. The firm tweeted: “At 15:46 UTC today, a software configuration update triggered a bug in the DNS system, the system that directs browsers to websites. This caused a disruption impacting availability of some customer websites.
“The disruption lasted up to an hour. Upon rolling back the software configuration update, the services resumed normal operations. Akamai can confirm this was not a cyberattack against Akamai’s platform.
“We apologize for the inconvenience that resulted. We are reviewing our software update process to prevent future disruptions.”
ORIGINAL: PSN down reports are surging in today, with thousands of gamers experiencing issues with the PlayStation Network.
Independent outage monitor Down Detector has recorded a huge spike in PSN down reports.
At the time of writing, Down Detector UK has recorded a peak of over 20,000 reports of PSN down.
While downdetector.com has registered a peak of more than 38,000 PlayStation Network down reports.
According to Down Detector stats, the main issues affecting PSN users are sign-in problems.
When the issues first hit the official PSN status page said the PlayStation Network was up and running.
However, Sony has since updated the PlayStation Network status page to say “some services are experiencing issues”.
The PS4 and PS5 makers also added: “PlayStation Network services are up and running, but there are external, internet-wide issues that might affect your experience. Once these external issues are resolved, you should have no problem connecting to PlayStation Network.”
All PSN services were listed as being impacted by today’s “external, internet-wide issues”.
These services are account management, gaming and social, PlayStation Now, PlayStation Video and the PlayStation Store.
In the account management section Sony said: “You might have difficulty signing in or creating an account for PlayStation Network. We’re working to resolve the issue as soon as possible. Thank you for your patience.”
The reported issues with PSN coincided with a spike in reports of issues with other popular services.
Down Detector has also recorded thousands of Steam down reports, while there are also allegedly issues with popular online banking services like HSBC, Lloyds and Barclays.
The outage monitor has also recorded hundreds of Call of Duty down reports.
As the PSN issues hit PlayStation gamers took to Twitter to report issues with the PS4 and PS5 online gaming service.
One tweeted: “Of course PSN is down, right when I have new games to be excited about.”
While another posted: “PSN is down I just wanted a last Total Mayhem fix before going away for a week”.
Outage monitor Down Detector has recorded a huge spike in PSN down reports today
One added: “PSN servers are down, @AskPlayStation what’s going on?”
And another wrote: “So I wake up to play GTA V cuz I’m enjoying the new update right and…..PSN is down………….”.
Gamers on Twitter have been busy contacting the Ask PlayStation Twitter accounts for help today.
Replying to one affected gamer the @AskPlayStation Twitter wrote: “Sorry to hear that you are having issues accessing to your account.
“In order to better assist you more info from your account is necessary and due to security reasons, we cannot ask you to share details in Twitter.
“Please follow us for further assistance via Direct Messages!”
The official PSN status website has confirmed ‘some services are experiencing issues’
The Ask PlayStation UK Twitter account has also been busy responding to PS4 and PS5 gamers about today’s reported server issues.
Replying to one affected user the account wrote: “Hello! Network’s all good: https://status.playstation.com. If you’re having troubles, the page has a link to our Fix & Connect tool, which can help resolve connection troubles.”
According to Down Detector UK stats, the vast majority (83 percent) of affected PSN users are experiencing issues with sign-in.
Other reported problem areas for PSN users are general online gameplay and social features.
Reports of PSN down began to skyrocket on Down Detector UK from around 4.40pm BST today (Thursday July 22).
Down Detector is an independent outage monitor which tracks social mentions to detect the moment popular services are taken offline or are experiencing issues.
It’s believed issues with DNS service Akamai is behind the multiple outages that have hit today.
Thankfully, Akamai has said they have identified the issue with its service and is rolling out a fix.
At around 5.30pm UK time Akamai Technologies tweeted: “Akamai is experiencing a service disruption. We are actively investigating the issue and will provide an update in 30 minutes.”
Not long afterwards Akamai added: “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.”
Akamai also said: “We are continuing to monitor the situation and can confirm this was not a result of a cyberattack on the Akamai platform.”
More to follow…
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