Any user is happy to buy a new product, but that happiness fades quickly if there are defects in the product. When it comes to Apple products, the problem is even greater due to the high prices of the company’s products.
But on the other hand, Apple is famous for offering very high quality in its products and they usually show no flaws. But when that happens, the company also offers excellent levels of reliability when it comes to defective products.
This was clearly demonstrated when some defects appeared in the computer MacBook, both for the screen that stops working, and for the defects of the Butterfly keyboard, and in fact the company has solved the problems of a large number of users.
In this article, we share with you everything you need to know about how to handle defective products and your rights to exchange or return the product completely and get your money back, or even get it fixed.
But it is known that these rules do not apply to all countries in the world, but you can expect to get them as long as there is an official Apple store in your country, or even an agent.
If you find any defects in your Apple products before 14 days have passed from the date of purchase, you can return them to the store again. This is within the so-called 14-day return policy. This, of course, occurs in case of manufacturing defect of the product.
Of course, it is difficult to return the product if it is intact or if the apparent defect is the result of misuse. On the other hand, some stores or outlets deduct a fee from the user known as a return right fee. But you can negotiate with the store about it.
In case in defects in the products within a full month from the date of purchase, the user in this case can replace it and not return it.
And you should make sure you buy from a store that offers an effective, long-term return policy.
Of course, the cases of exchange – or even return – require that the product is already defective, and that it is in the conditions of purchase, that is, without modifications or accessories installed on it.
In case in defects in the product after the replacement and return period has elapsed, the only solution is to repair it. As we know, Apple offers a one-year warranty against manufacturing defects, and you can order maintenance from the Apple Store, authorized resellers, or the official website.
Apple provides a service known as AppleCare in different countries of the world. This service allows the user to repair their phone within Apple centers as if it were in warranty. And this after the first year of purchase. However, this service is not available in all countries. It is also relatively expensive.
If the phone is damaged by the user, whether due to a fall from a great distance or for any other reason, the repair is paid, but AppleCare covers the repair of defects resulting from misuse.
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