Introducing ChatGPT Enterprise: OpenAI’s Business-Focused AI Chatbot App
Seeking to capitalize on ChatGPT’s viral success, OpenAI today announced the launch of ChatGPT Enterprise, a business-focused edition of the company’s AI-powered chatbot app.
Enhanced Features for Effective Business Communication
ChatGPT Enterprise, which OpenAI first teased in a blog post earlier this year, can perform the same tasks as ChatGPT, such as writing emails, drafting essays, and debugging computer code. But the new offering also adds “enterprise-grade” privacy and data analysis capabilities on top of the vanilla ChatGPT, as well as enhanced performance and customization options.
That puts ChatGPT Enterprise on par, feature-wise, with Bing Chat Enterprise, Microsoft’s recently-launched take on an enterprise-oriented chatbot service.
New Admin Console and Customization Options
ChatGPT Enterprise provides a new admin console with tools to manage how employees within an organization use ChatGPT, including integrations for single-sign-on, domain verification, and a dashboard with usage statistics. Shareable conversation templates allow employees to build internal workflows leveraging ChatGPT, while credits to OpenAI’s API platform let companies create fully custom ChatGPT-powered solutions if they choose.
Unlimited Access to Advanced Data Analysis
ChatGPT Enterprise, in addition, comes with unlimited access to Advanced Data Analysis, the ChatGPT feature formerly known as Code Interpreter, which allows ChatGPT to analyze data, create charts, solve math problems, and more, including from uploaded files. For example, given a prompt like “Tell me what’s interesting about this data,” ChatGPT’s Advanced Data Analysis capability can look through the data — financial, health, or location information, for example — to generate insights.
Fast and Expanded Performance
ChatGPT Enterprise is powered by GPT-4, OpenAI’s flagship AI model, as is ChatGPT Plus. But ChatGPT Enterprise customers get priority access to GPT-4, delivering performance that’s twice as fast as the standard GPT-4 and with an expanded 32,000-token (~25,000-word) context window. Context window refers to the text the model considers before generating additional text, while tokens represent raw text.
Secure and Confidential
OpenAI emphasizes that it won’t train models on business data sent to ChatGPT Enterprise or any usage data, and that all conversations with ChatGPT Enterprise are encrypted in transit and at rest. This ensures that businesses can confidently use the chatbot for their sensitive information without any concerns about data breaches.
The Increasing Demand for Enterprise ChatGPT
OpenAI claims that there’s acute interest from businesses in an enterprise-focused ChatGPT, citing its adoption by teams in over 80% of Fortune 500 companies. However, it’s worth noting that ChatGPT’s usage experienced a temporary dip, which could be attributed to the launch of OpenAI’s ChatGPT app for iOS and Android, as well as seasonal factors like summer vacation affecting usage patterns.
OpenAI’s Monetization Plans
OpenAI reportedly spent significant resources developing ChatGPT, and now the company is under pressure to monetize the tool. While OpenAI made $30 million in revenue in fiscal year 2022, the company plans to increase this figure to $200 million this year and $1 billion next year, with ChatGPT Enterprise playing a vital role in achieving these ambitious goals.
A Roadmap for the Future
OpenAI has outlined its future plans for ChatGPT Enterprise, including a ChatGPT Business offering for smaller teams, more powerful versions of Advanced Data Analysis and web browsing, and tools designed for data analysts, marketers, and customer support. OpenAI looks forward to incorporating customer feedback and continuing to evolve ChatGPT Enterprise based on the needs of its users.
